1. How do you accommodate guests with disabilities?
Universal Studios Hollywood prides itself on providing complete and convenient access for all our guests with disabilities.
Many rides, shows, attractions, escalators and parking structures are designed to comfortably accommodate guests in wheelchairs and other disabilities. There are designated guests-with-disabilities entrances for all our attractions in the Park.
2. How do you accommodate guests with hearing impairments?
Assistive listening devices for the hearing impaired are provided at Guest Relations free of charge. For guests with mild to moderate hearing loss, amplified handsets are provided at all phone locations.
Additionally, with one week notice sign language interpreting services will be made available in Universal Studios Hollywood at no charge. To arrange for sign language interpreting services please contact Guest Relations at 1-800-UNIVERSAL or e-mail us at firstname.lastname@example.org
3. Are service animals allowed in the Park?
Service Animals are welcome in all of our restaurant and merchandise locations, attraction queues and most other locations throughout Universal Studios Hollywood.
Additionally, there are specific entry/boarding requirements for each attraction to assist the service animal’s owner in making an informed decision about their animal’s safe admission. Please consult the listing for each ride and attraction in our Rider’s Guide for Rider Safety and Guests with Disabilities or our designated entrance signs for more information.
4. How do you accommodate guests who require mobility assistance?
Wheelchairs and ECV’s (Electric Convenience Vehicle) are available for rent just inside the park across from the Universal Studios Store. The rental fees are:
Wheelchairs – $15
ECVs – $60
There is a $25.00 refundable deposit fee for wheelchair rentals.
5. How do you accommodate guests with oxygen tanks?
Oxygen tanks can be brought with you at some of our shows and attractions. However, due to the dramatic movement of the ride vehicles and certain flame effects at Universal Studios Hollywood, oxygen tanks are not permitted at the following locations:
Revenge of the Mummy℠ – The Ride
Jurassic Park® – The Ride
Transformers™: The Ride-3D
Harry Potter and the Forbidden Journey™
Flight of the Hippogriff™
Shrek 4-D (Allowed in stationary seating only)
The Simpsons Ride™
Despicable Me Minion Mayhem
Silly Swirly Fun Ride
For these attractions, please see team member at the attraction entrance for assistance.