In the Upper Lot next to Hollywood Animal Actors. Also located between Jurassic Cafe and Movie Memorabilia in the Lower Lot.
2. Do you have security in the park?
Universal Studios takes the safety and security of our guests and employees very seriously. We work closely with local and federal authorities who provide us with up-to-date briefings. The Los Angeles County Fire and Sheriff’s Department teams who work here at Universal are always on alert to assist us in the unlikely event of an emergency and are actively involved in our planning strategies. We are committed to maintaining an appropriate level of security under the current conditions.
For any assistance while visiting our park, please contact any of our Team Members.
3. If I buy merchandise in the park, can you hold it for me?
Yes, we offer our guests the option to buy merchandise in the park and pick up your package before you leave. Located near the exit at the Universal Studio Store. Please ask one of our friendly team members for details.
4. Where is your Lost & Found?
Our Lost and Found department is located at Guest Relations, near the entrance to the park. Guests inquiring about a lost item should contact Guest Relations at 1-818-622-3522.
5. Can I bring my pet to the park?
Service Animals are welcome in all of our restaurant and merchandise locations, attraction queues and most other locations throughout Universal Studios Hollywood.
For all other pets, complimentary kennel services are available to our park guests every day. Please be sure to inquire with your pet at the Will Call Window when you arrive. Please also keep in mind that the kennel is open the same hours as the theme park and overnight boarding is not available.
The kennel is located indoors and is climate controlled. As only water is provided, guests must bring their own food and return during the day to feed their pet if they desire. We also suggest bringing along your pet’s favorite toys or belongings to accompany them during their stay with us.
6. Are there ATMs in the park?
Yes! Quick and easy cash machines are located:
Outside the theme park
front gate (to the right of the ticket booths)
Inside the theme park
adjacent to Cartooniversal store
next to Kwik-E-Mart by The Simpsons Ride
near the Jurassic Cove Cafe on the Lower Lot
7. Do you accept traveler’s checks?
U.S. traveler’s checks are accepted at the ticket booths and gift shops with proper identification.
Sorry, international traveler’s checks and personal checks are not accepted.
8. Can I exchange foreign currency in the park?
Foreign currency may be exchanged at the Trading Company.