In the Upper Lot next to Hollywood Animal Actors. Also located between Jurassic Cafe and Movie Memorabilia in the Lower Lot.
2. Do you have security in the park?
Universal Studios takes the safety and security of our guests and employees very seriously. We work closely with local and federal authorities who provide us with up-to-date briefings. The Los Angeles County Fire and Sheriff’s Department teams who work here at Universal are always on alert to assist us in the unlikely event of an emergency and are actively involved in our planning strategies. We are committed to maintaining an appropriate level of security under the current conditions.
For any assistance while visiting our park, please contact any of our Team Members.
3. If I buy merchandise in the park, can you hold it for me?
Yes, we offer our guests the option to buy merchandise in the park and pick up your package before you leave. Located near the exit at the Universal Studio Store. Please ask one of our friendly team members for details.
4. Where is your Lost & Found?
Our Lost and Found department is located at Guest Relations, near the entrance to the park. Guests inquiring about a lost item should contact Guest Relations at 1-818-622-3522.
5. Can I bring my pet to the park?
Service Animals are welcome in all of our restaurant and merchandise locations, attraction queues and most other locations throughout Universal Studios Hollywood. Please stop by Guest Relations to register your Service Animal and obtain a Riders Guide. Pets however, are prohibited from the park and CityWalk.
Universal Studios Hollywood does not provide kennel services, but accommodations may be obtained through numerous providers within a 5 mile radius of our theme park.
6. Are there ATMs in the park?
Yes! Quick and easy cash machines are located:
Outside the theme park
front gate (to the right of the ticket booths)
Inside the theme park
adjacent to Cartooniversal store
next to Kwik-E-Mart by The Simpsons Ride
near the Jurassic Cove Cafe on the Lower Lot
7. Do you accept traveler’s checks?
U.S. traveler’s checks are accepted at the ticket booths and gift shops with proper identification.
Sorry, international traveler’s checks and personal checks are not accepted.
8. Can I exchange foreign currency in the park?
Foreign currency may be exchanged at the Trading Company.
Surcharge will apply to all currency exchanges.
9. Do you have locker facilities?
Yes, we do. Store all the day’s extras in one of our convenient lockers. You’ll be glad you did! Lockers accept both cash and credit cards.
Lockers are one price for the day with unlimited in/out privileges. Lockers are limited to availability.
10. Do you rent strollers and/or wheelchairs?
Yes, we do. Strollers and wheelchairs are available for rent just inside the park, across from the Universal Studios Store. The rental fee for strollers and wheelchairs are:
Single Strollers – $15
Double Strollers – $25
Wheelchairs – $15
ECVs – $50
There is a $25.00 refundable deposit fee for wheelchair rentals
11. What is Early Park Admission?
Guests who purchase a ticket online from UniversalStudiosHollywood.com will receive Early Park Admission to The Wizarding World of Harry Potter™ starting April 7. Early Park Admission begins one hour before the Theme Park opens and is subject to availability, cancellation and change. Visit our calendar for park hours.