*The height-based discount cannot be combined with any other discount, promotion or special offer.
2. What kind of discounts do you offer?
We partner with some local colleges, companies and military to offer discount tickets.
Also, please visit our site often as we feature special offers periodically throughout the year for visitors and Southern California residents that you can buy directly through our Online Ticket Store.
3. Can I buy tickets prior to arriving at Universal Studios Hollywood?
Buying your tickets in advance will maximize your convenience: when you arrive at Universal Studios Hollywood, you’ll head straight down the red carpet, right to the main entrance. No need to stop and wait at the ticket booths!
Plus, we frequently offer great online savings for advance purchases only. To see our latest ticket deals, visit our Online Ticket Store now.
4. Why are discounted 1-day tickets sold by age online and by height at the front gate?
Certain park attractions have a minimum-height restriction, so guests under 48 inches (122 cm) tall of any age qualify for a discounted admission price* on our general admission tickets at the front gate.
To simplify the buying process online, guests ages 3-9 qualify for our discounted admission price*. All guests 2 and under enter for free.
Certain ticket types (for example, Annual Passes) are offered with just one price for all guests. For these products, there is no height-based nor age-based discount version.
* The height-based discount cannot be combined with any other discount, promotion or special offer.
5. How will you determine who is under 48 inches (122 centimeters) tall?
This topic is relevant to tickets purchased at the Front Gate ticket booths, not via the online store where tickets are sold by age.
There are signs around the front entrance of the Park that will enable guests and Park employees to determine if someone qualifies for the height discount or not. The height-based discount cannot be combined with any other discount, promotion or special offer.
The measuring devices being used take average shoe height into account. Guest will be measured with their shoes on. There is some leniency built into the measuring signs to allow for shoes.
Note that adults are also eligible for the same discounted admission if they are under 48″ tall.
6. Do I have to purchase a ticket for my baby?
Children 2 years old or younger are allowed to enter the park for free (no ticket needed).
7. Do you offer extended-stay tickets or an annual pass?
Yes, we offer different levels of our Annual Passes. Pass Members receive discounts on food and merchandise inside the park and at many locations on Universal CityWalk.
8. What sort of behind-the-scenes access does Universal Studios Hollywood offer?
Universal Studios Hollywood provides all guests with a behind-the-scenes look into the world of Hollywood movie making. You’ll witness behind-the-scenes magic inside the Special Effects Stage, and you’ll journey through the Universal Studio lot on the world-famous Studio Tour.
And, for the most personalized and exclusive behind-the-scenes experience, check out the VIP Experience.
On the VIP Experience, you’ll take a personalized guided tour of the studio including legendary movie sets and award-winning production locations closed to the general public and receive front-of-line access to all rides, attractions and shows in the Theme Park. Limited availability (no children under 5). Learn More about VIP.
9. Why should I buy my tickets online?
Buying online is the most convenient way to get your tickets.
Print your tickets NOW and skip the ticket booths when you arrive.
It’s Fast, Easy & Secure!
Your personal information will be safe.
The Universal Studios ticket store is a VeriSign Secure Site.
10. Do you offer group discounts?
Group discounts for 10 people or more
To pre-purchase group tickets, please call 1-800-959-9688 (Monday – Friday, 8:30 a.m. – 5:30 p.m.)
For all other park information, please call 1-800-UNIVERSAL
11. Where is the Group Sales window?
The Group Sales Window is located just outside the park to the right of the main gate.
Exchanging travel company vouchers
Group walk-up rate (20 guests or more)
Travel Agent/Airline Industry walk-up discounts
12. Who can I contact if I have questions about tickets?
For any questions or issues you have regarding tickets purchased online, please choose from the following options below: