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Accessibility Information

Attraction Queue Accommodations

At Universal Studios Hollywood, we provide both inclusive environments and accessible experiences for our Guests. We have constructed our attraction queues and park entrances to be accessible to Guests using wheelchairs.

Individual Accessibility Card Program

Universal Studios Hollywood has developed an Attractions Assistance Pass for Guests who have difficulty with extended waits in a conventional attraction queue environment. The Attraction Accessibility Program is an accommodation designed to provide equal access to Park attractions and not to bypass other Guests waiting in the attraction queue.

Guests requesting an attraction queue accommodation may obtain the IBCCES Individual Accessibility Card (IAC) by registering at www.accessibilitycard.org within 30 days of their visit to the park and at least 48 hours before their visit. The IAC registration consists of an online application that includes uploading necessary documentation. IBCCES does not require or ask Guests to disclose their medical or psychological diagnosis or condition.

Guests who only need to use their mobility device do not need to apply for the IAC as our attraction queues and park entrances are accessible.

Once the Guest receives an approved IAC, a Universal Destinations and experiences Team Member will contact the cardholder to discuss the appropriate attraction queue accommodation for the cardholder’s visit.

Upon arrival at the park, the approved IAC cardholder will present the approved IAC to Guest Relations in a designated IAC fulfillment location to receive their attraction queue accommodation.

Note: An IAC does not guarantee a Guest will receive an Attractions Assistance Pass. Universal Studios Hollywood will determine the appropriate queue accommodation based on the cardholder’s specific needs.

Guests who are unable to register in advance may contact Universal Destinations and Experiences Guest Accessibility team at (407) 817-8349 or visit Guest Relations inside the theme park for additional information.

Note: Universal Destinations and Experiences does not issue the IAC. Only IBCCES can issue the IAC.

Other Accommodations

For additional accommodations not related to the attraction queues, please refer to tabs below, the Guide for Rider Safety and Accessibility or contact Guest Relations.

Available Assistance Around Universal Studios Hollywood™

  • Assistive listening devices for guests who are hard of hearing are provided at Guest Relations free of charge. For guests with mild to moderate hearing loss, amplified handsets are provided at all phone locations.
  • With one-week notice, sign language interpreting services will be made available in Universal Studios Hollywood at no charge. To arrange for sign language interpreting services, click here to contact Guest Relations or call 1-800-864-8377, option 9.
  • Video remote interpreting is available at Guest Relations and the First Aid stations.

Available Assistance Around Universal Studios Hollywood™

  • Show scripts are available in large font and embossed braille at Guest Services within Universal Studios Hollywood.
  • Many attractions at Universal Studios Hollywood can accommodate a guest with a white cane or provide a place to store the cane in the ride vehicle. The cane may need to be collapsed on some attractions. On attractions where a cane could become lost due to ride forces and present a potential hazard to other guests, the Attraction Attendant will hold the cane for the guest once he or she is seated. The Attendant will have the white cane available as soon as the attraction vehicle is stopped in the unload area.

White Canes

Many attractions can accommodate you if you have a white cane, or they can provide a storage compartment in the ride vehicle to place your cane. Your cane may need to be collapsed on some attractions. On attractions where your cane may be lost due to ride forces and presents a potential hazard to other guests, an Attractions Attendant will hold your cane for you after you’re seated. It will be available as soon as the attraction vehicle is stopped in the unload area. The following attractions will hold your white cane until you’re done with the experience:

  • Allowed in vehicle:
    • Despicable Me Minion Mayhem
    • Silly Swirly Fun Ride
    • Transformers™: The Ride-3D
    • The Walking Dead Attraction
    • The Simpsons Ride™
    • The World-Famous Studio Tour
  • Not Allowed in vehicle:
    • Harry Potter and the Forbidden Journey™
  • Allowed in vehicle if collapsible and stored in pouch:
    • Flight of the Hippogriff™
    • Revenge of the Mummy℠ – The Ride

Ride Policies And Accessibility

  • For your enjoyment and convenience, Universal Studios Hollywood’s shopping and dining facilities are wheelchair accessible. Our outdoor stage shows also have areas reserved for guests with disabilities. These areas are clearly marked with the International Symbol of Accessibility.
  • Strollers, wheelchairs, and Electric Convenience Vehicles (ECVs)are available for rent just inside the park across from the Universal Studios Store.
  • Due to limited numbers, please note that ECV rentals are on a first-come, first-served basis and must be operated by a single person 18 years of age or older.
  • We apologize that due to dramatic movement, none of the ride vehicles at Universal Studios Hollywood™ can accommodate Electric Convenience Vehicles (ECVs) or electric wheelchairs. At rides that can accommodate standard wheelchairs, guests may transfer from their ECV or electric wheelchair into a standard wheelchair, which can be provided.
  • Guests should properly secure all prosthetic limbs before riding the following attractions to prevent hazards or loss due to ride forces:
    • Flight of the Hippogriff™
    • Harry Potter and the Forbidden Journey™
    • Revenge of the Mummy℠ – The Ride

Service Animals in the Park

Service Animals are welcome in all of our restaurant and merchandise locations, attraction queues and most other locations throughout Universal Studios Hollywood.

Additionally, there are specific entry/boarding requirements for each attraction to assist the service animal’s owner in making an informed decision about their animal’s safe admission. Please consult the listing for each ride and attraction in our Rider's Guide for Rider Safety and for Guests with Disabilities or our designated entrance signs for more information.

Oxygen Tanks in the Park

Oxygen tanks can be brought with you at some of our shows and attractions. However, due to the dramatic movement of the ride vehicles and certain flame effects at Universal Studios Hollywood, oxygen tanks are not permitted at the following locations:

  • Lower Lot:
    • Revenge of the Mummy℠ – The Ride
    • Transformers™: The Ride-3D
  • Upper Lot:
    • Studio Tour™
    • Harry Potter and the Forbidden Journey™
    • Flight of the Hippogriff™
    • The Simpsons Ride™
    • Despicable Me Minion Mayhem
    • Silly Swirly Fun Ride

For these attractions, please see team member at the attraction entrance for assistance.