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Three Annual Passholder friends take a selfie in front of the iconic Universal Studios Hollywood archway.
How to Cancel Your FlexPay Pass
Confirm Your Pass(es) were purchased with FlexPay.
Find your Order ID or Pass Member ID. Your Order ID is located on your FlexPay contract. Your Pass Member ID is located on your current printed Pass or, if you have a Universal account, in your account where it is listed as the Ticket Number.
Submit this form at least 24 hours before the renewal date to cancel auto-renewal.
Continue using your Pass until it expires.
FlexPay Passes automatically renew after the first year on a month-to-month basis until cancelled. If you are within the first 12 months of your Annual Pass, this form disables the auto-renewal feature at the end of your initial 12-month term. If you already have a month-to-month FlexPay Pass (after the initial 12-month term), this form cancels your Pass effective at the end of the current monthly renewal term.

Find FlexPay Pass and Continue to Cancel

Starting with either your Order ID or Pass Member ID, fill out all fields below to locate your FlexPay Pass.

By submitting this form, you will cancel auto renewal on ALL Passes purchased on the same FlexPay contract. If you wish to cancel auto renewal for multiple contracts, you must complete a separate form for each contract. If you need help with this form or wish to cancel by phone, call 1-866-254-8275 for assistance (everyday between 7am-7pm PST).

* All fields are required, unless noted as optional.

Found on your FlexPay contract
Found on your printed Pass or in your Universal account