What information is collected through your use of the Universal Studios Hollywood Mobile Application and how is it used?

We ask that you activate the location data service on your device when you are in the theme park so that the Universal App will be able to: a) activate the wait time feature for the rides and attractions; b) activate the wayfinding feature to help you navigate through the parks; c) help you determine your current location in the park; and d) send push notifications or alerts informing you of special promotions or offers, park or product updates, upcoming events, etc.

With your consent, we may use your location data when you are no longer at the theme park for informational, marketing and promotional purposes. For example, we may send you push notifications or alerts from time-to-time informing you of special promotions or offers, park or product updates, upcoming events, etc. Whether in park or off-premise, you can elect to enable or disable location data at any time by changing the location data service settings for the app on your mobile device.

• To enable push notifications on your iOS device, navigate to Settings ⇾ Notifications ⇾ Select App ⇾ ON.
• To disable push notifications on your iOS device, navigate to Settings ⇾ Notifications ⇾ Select App ⇾ OFF.

• To enable push notifications on your Android device, navigate to Settings ⇾ Notifications ⇾ Switch ON from App List.
• To disable push notifications on your Android device, navigate to Settings ⇾ Notifications ⇾ Switch OFF from App List.

We may collect information about your use, download or streaming of the Universal App onto your device, including device information and identifiers:

• Universal may use tools or third party analytical software to automatically collect and use certain device information. We may use third party partner’s tools which may be subject to separate terms and privacy policies as agreed between you and such third party. Some examples of device information include: (i) the device's class information (type, model and generation), operating system; (ii) usage behavior; and (iii) other data as reasonably required by Universal to enhance the Application and for system administration. Universal may use and disclose to Universal’s partners and contractors as described in our Privacy Policy, including for purposes of analyzing usage of the Universal App, managing and providing the Universal App and to further develop the Universal App and other Universal services and products.
• We also collect your device identifier and/or Media Access Control (MAC) address, when you use the Universal App. We use this data for a number of purposes such as, to identify errors in the Universal App and trends in rides, shows and attraction information that is requested, in order to improve your experience with the Universal App and within our resort destination.
• We may use aggregate information to better understand guest behavior and make improvements to the guest experience (e.g., managing queue line wait times and improving traffic flow).

Please note that by clicking on the links “Park Tickets” or “Buy Tickets” on the Universal App, you will be redirected to our Universal Studios Hollywood web site, https://www.universalstudioshollywood.com, and you will be subject to its Privacy Policy and Terms of Service.

What are Bluetooth beacons and how are they used in the park?
At Universal Studios Hollywood we constantly work on providing new, and exciting, technological experiences and encounters for our guests. Throughout the park, there are certain locations where we may install Bluetooth beacons. Bluetooth beacons use a low-power Bluetooth signal to one-way communicate data via our Universal Studios Hollywood Mobile Application. Bluetooth beacons “check in” your device when within proximity. If your mobile device is enabled to receive Bluetooth Low Energy signals, it can communicate with the Bluetooth beacon when installed by receiving a code which will unlock location-specific content and experiences in our Universal App to enhance the guest entertainment experience while in our theme park. You may elect to enable or disable Bluetooth Low Energy signals at any time by changing the Bluetooth Low Energy settings for the app on your mobile device. Universal may also provide ways within our Universal App to toggle off specific notifications, via the app settings on the main menu (three lines at the top left corner of the app; tap the Settings cog icon).

How does the Power-Up Band™ work within SUPER NINTENDO WORLD™ at Universal Studios Hollywood?
Your Power-Up Band™ is used to interact with Power-Up Features located throughout SUPER NINTENDO WORLD™. The Power-Up Features use ambient, radiofrequency (RF) technology to read a random identification number associated with your Power-Up Band™ each time you interact with a Power-Up Feature. The SUPER NINTENDO WORLD™ game system stores a record of all interactions and Digital Coins earned through use of your Power-Up Band™.

What kind of data does my Power-Up Band™ store?
No data is stored on the Power-Up Band™. Your in-game activities and interactions with the Power-Up Features within SUPER NINTENDO WORLD™, including your Power-Up Band™ identification number, game score, rewards and player name, are stored in the SUPER NINTENDO WORLD™ game system.Please see the privacy notices in our mobile application and visit the full NBCUniversal Privacy Policy for more information about our privacy practices.

How do I find a record of my Power-Up Band™ Digital Coins and the SUPER NINTENDO WORLD™ leaderboards?
Your Digital Coins and Rankings may be viewed at Checkpoints located within SUPER NINTENDO WORLD™ and in the Universal Studios Hollywood mobile app. Unless you customize your player name using the Universal Studios Hollywood mobile app, SUPER NINTENDO WORLD™ Checkpoints and the Universal Studios Hollywood mobile app will display your Digital Coins and Rankings using a randomly generated player name associated with your Power-Up Band™. In addition, the Universal Studios Hollywood mobile app allows you to scan your Power-Up Band™ QR code to select a custom player name and directly access a record of your interactions and points earned in SUPER NINTENDO WORLD™. Your Power-Up Band™ will be automatically linked to your Universal Studios Hollywood guest account if you are logged in to your Universal Studios Hollywood guest account when you scan your Power-Up Band™ QR code. Your player name may be publicly displayed on Rankings and other Checkpoints within SUPER NINTENDO WORLD™ and the Universal Studios Hollywood mobile app; accordingly, we encourage you to avoid entering player name information that you do not want visible to other players.

Do I need to register a guest account on the Universal Studios Hollywood mobile app to access my Power-Up Band™ Digital Coins and Rankings information?
No, guest account registration is not required to use your Power-Up Band™ or to access your Power-Up Band™ Digital Coins and Rankings in the Universal Studios Hollywood mobile app. However, if you do not have a Universal Studios Hollywood guest account, you will need to re-scan your Power-Up Band™ any time you re-install your Universal Studios Hollywood mobile app.

I have an account on the Universal Studios Hollywood mobile app, is my Power-Up Band™ already linked?
You must scan your Power-Up Band™ while logged into your Universal Studios Hollywood guest account on the Universal Studios Hollywood mobile app to link your Power-Up Band™ to your guest account.

What if I have more than one Power-Up Band™?
You can link up to 10 Power-Up Bands to your Universal Studios Hollywood mobile app. To link more than 10, you must first remove an existing Power-Up Band.

How do I change the player name of my Power-Up Band™?
You may change the player name of a linked Power-Up Band™ by using the edit player function under the option tab within the SUPER NINTENDO WORLD™ section of the Universal Studios Hollywood mobile app. To change the player name of an unlinked Power-Up Band™, you must first relink the Power-Up Band™ and follow the steps above.

How do I remove a Power-Up Band™ from my Universal Studios Hollywood mobile app?
You may elect to remove your Power-Up Band™ by following the prompts in the option tab within the SUPER NINTENDO WORLD™ section of the Universal Studios Hollywood mobile app.

What happens to the gameplay data when I remove a Power-Up Band™ from my account?
If you unlink your Power-Up Band™ from your Universal Studios Hollywood mobile app then your gameplay data will remain stored within the SUPER NINTENDO WORLD™ system under the random identification number associated with your Power-Up Band™. If you ever choose to re-link your Power-Up Band™ you will not lose the gameplay information associated with your Power-Up Band™. Your randomly generated or customized player name associated with the Power-Up Band™ is also retained unless you choose to rename prior to unlinking.

Will my Power-Up Band™ from Universal Studios Japan work at Universal Studios Hollywood and vice versa?
Yes, your Power-Up Band™ will also work at Universal Studios Hollywood and vice versa. Guests will need to separately link the Power-Up Band™ to the Universal Studios Hollywood mobile app.

Does the Power-Up Band™ also function as an amiibo, like at Universal Studios Japan?
Yes, the Power-Up Band™ does function as an amiibo™ and is only currently compatible with the Nintendo Switch™. For more information on amiibo functionality, visit amiibo.com.