FlexPay
1. What are the terms & conditions of my FlexPay monthly membership?
If you are now a monthly member after your initial 12-month term, click here to review the terms and conditions of your FlexPay monthly membership, which are subject to change:
2. I disabled the auto-renew option but the account page is still showing a cost for next month past when my pass expires.
If you have disabled the auto-renew option for an account at least 24 hours before the payment date, then you will not be charged past the expiration of your current pass term.
3. How do I know when my pass expires with the month-to-month membership?
Your expiration date is based on your monthly billing date. So if you are billed on (for example) May 4, then if you cancelled your account, your last day to visit would be on May 3. When you do not cancel at least 24 hours before the end of your monthly billing period, you are billed again on your monthly billing date, and your pass remains active through the day before your next monthly billing date.
4. How does month-to-month pricing work? Can the price change?
- The month-to-month cost of your Annual Pass(es) is based on an initial monthly payment equal to 1/12 of the then-current annual retail rate for your individual pass type (which may be rounded up to the nearest dollar). There is no additional down payment required.
- At any time, should the monthly price of your pass type change, you will be notified in advance to ensure you are aware of any changes to future payments. You can cancel effective at the end of your then-current monthly renewal term. You must cancel at least 24 hours before the payment date.
- For current pricing, monthly payments would be as follows for a single pass:
- Silver Annual Pass = $18.25/mo ($219 retail)
- Gold Annual Pass = $24.91/mo ($299 retail)
- Platinum Annual Pass = $49.91/mo ($599 retail)
5. I want to sign up for FlexPay, but I don’t want auto-renewal. What can I do?
Auto-renewal is a standard feature for all new FlexPay contracts, but after purchase you can disable the Auto-Renewal option by using the cancellation form at https://UniversalStudiosHollywood.com/CancelPass, by logging into my FlexPay account at https://ush.recurly.com/account/login, and selecting the cancellation option for the account containing my renewed pass(es), or by contacting USH at 1-866-254-8275. If you have purchased Annual Passes with FlexPay in multiple transactions, you have a FlexPay account containing the Annual Pass(es) purchased in each transaction. You may elect to disable to the Auto-Renewal option for one or more of your accounts. If you wish to disable the Auto-Renewal option for more than one account, be sure to take action individually on each account. You must disable the Auto-Renewal option at least 24 hours before the renewal date.
6. Does FlexPay have auto-renewal?
Yes. Auto-renewal means that at the end of the initial 12-month term of your Annual Pass, you will be automatically enrolled on a month-to-month basis, paying a new initial monthly rate based on 1/12 of the then-current annual retail rate (which may be rounded up to the nearest dollar). Your membership will continue for as long as your payments are in good standing, or until you choose to cancel your membership, effective at the end of the initial 12-month term (if cancelled in the first 12 months) or at the of the then-current monthly renewal term (if cancelled after the first 12 months). You must cancel at least 24 hours before the renewal date.
If you purchased your Passes with a promotional offer for additional month(s), the additional months will be added to your Passes once you have paid for the entire initial 12 month payment term. If you do not pay for the entire initial 12 month payment term, the promotional offer will be void and you will not receive the additional month(s). Renewal of your Passes on a month-to-month basis will occur at the end of the period including the initial 12 month term of your Passes plus any additional month(s) per the promotional offer. Promotional offers are not renewed.
7. Can I cancel my FlexPay Annual Pass? How?
- You are welcome to pay off your balance in full in advance. However, when purchasing your Annual Pass with FlexPay, you are agreeing to a contract that states you’ve agreed that you may not cancel during the initial 12-month term.
- Separate from your first year commitment, you may disable the auto-renewal feature, which will be effective at the end of the initial 12-month term, and once you have a month-to-month FlexPay account (starting only in year 2), you may cancel effective at the end of the then-current monthly renewal term. To disable the auto-renewal feature or cancel your month-to-month FlexPay account, you need to visit the Cancel Your FlexPay Pass page (https://www.universalstudioshollywood.com/cancelpass) and submit the cancellation form or log into your FlexPay account page (https://ush.recurly.com/account/login) and disable the Auto-Renewal option (year 1) or select the cancellation option (year 2 or later). You may also call 1-866-254-8275 for assistance. If you have purchased Annual Passes with FlexPay in multiple transactions, you have a FlexPay account for the Annual Pass(es) purchased in each transaction. If you wish to disable the Auto-Renewal option (year 1) or cancel (year 2 or later) for more than one account, be sure to take action individually on each account. You must take action at least 24 hours before the renewal date.
8.Can I renew my FlexPay Annual Pass?
Auto-renewal is a standard feature of FlexPay. The benefit of this program is that after your first year, your Annual Pass will remain active with an initial monthly payment that converts to 1/12 of the then-current annual retail rate of your current pass (which may be rounded up to the nearest dollar). There is no additional down payment required. You have the option to cancel this feature at any time, effective at the end of the initial 12-month term (if cancelled in the first 12 months) or at the of the then-current monthly renewal term (if cancelled after the first 12 months). You must cancel at least 24 hours before the renewal date.
9. What is FlexPay?
- FlexPay is the name of Universal Studios Hollywood’s monthly payment option to purchase an Annual Pass. This program gives guests the choice to enter a contract whereby instead of paying the entire cost at one time, they can make an initial down payment, followed by 11 monthly payments of a lower amount. (Down payment varies by pass type. Down payments are currently $149 for Silver, $179 for Gold, and $289 Platinum. Monthly payment also varies by pass type purchased.) There is no added finance cost (i.e 0% APR) or credit check required. Purchasing a pass for the full price upfront is also still an option.
- FlexPay includes Auto-Renewal standard on all new contracts. This means at the end of the initial 12-month term the FlexPay Pass Member’s pass will continue to renew monthly on an ongoing basis until the Pass Member cancels it. No new down payment is required. Members have the option to cancel this feature, effective at the end of the initial 12-month term (if cancelled during the first 12 months) or at the end of their then-current monthly term (if cancelled after the first 12 months). Members must cancel this feature at least 24 hours before the renewal date. Payments initially convert to a monthly cost of 1/12 of the then-current annual retail rate of their current pass (which may be rounded up to the nearest dollar).
10. How do I choose FlexPay? How does FlexPay work?
- In order to choose the FlexPay option, you must purchase a Silver, Gold or Platinum Annual Pass online at UniversalStudiosHollywood.com. (This option is not available at the Front Gate, through 3rd party sellers, or for any Season Pass that may be available otherwise.)
- After you’ve selected your Annual Pass to purchase, you will be given the option to pay in full or through FlexPay during the check-out process.
- If you select FlexPay, you will be required to review and agree to the terms & conditions required to enter this contract. After agreement, you’ll go to the final check-out where you’ll be charged a first month’s initial payment for each pass purchased. Down payments are currently $149 for each Silver, $179 for each Gold, and $289 for each Platinum Pass. Your credit card will then be automatically charged a lower amount each month for 11 months starting in month two.
- You’ll need a valid credit card, but this purchase does not require any additional credit check.
- FlexPay does not accept cash payments or PayPal
- A United States billing address is required
- Your total initial payment plus monthly payments will equal the total listed price of your selected Annual Pass. There is no additional finance charge.
At the end of the 12-month term, your pass will continue to renew monthly on an ongoing basis until you cancel it. No new down payment is required. Monthly payments beginning after the end of the initial 12-month term will initially convert to a monthly cost of 1/12 of the then-current annual retail rate for your Passes (which may be rounded up to the nearest dollar). Once enrolled, your Pass will remain active until you choose to cancel. Cancellation becomes effective at the end of the initial 12-month term (if you cancel during the first 12 months) or at the end of the then-current monthly renewal term (if you cancel after the first 12 months). You must cancel at least 24 hours before the renewal date. After cancellation is effective, your pass will no longer be active.
11. Can I purchase an Annual Pass at the Front Gate ticket booths with FlexPay?
FlexPay is only available for purchase online using your desktop or mobile device. Our ticket sellers are not set up to be able to conduct this transaction at our ticket booths.
12. Will you be checking my credit? (I don’t want my credit score affected.)
We do not check your credit score.
13. What is the interest rate you’re charging with the monthly payments? How much more does it cost to use the FlexPay option?
There is no added finance charge. The total price of your Pass for the initial 12-month term will be the same as if you paid to purchase it all at one time. This is just an option to spread the first year payments for those guests who prefer to budget differently.
14. What can I purchase with FlexPay?
- If you purchase on UniversalStudiosHollywood.com, you will be offered the FlexPay option with the Silver Annual Pass, Gold Annual Pass, and Platinum Annual Pass.
- Not available through FlexPay are any other Season Pass, VIP, Universal Express, or any general admission ticket.
15. What is the FlexPay down payment for a Silver Pass? Gold Pass? Platinum Pass?
- Your initial payment is $149 per Silver Pass, $179 per Gold Pass, and $289 per Platinum Pass.
- Down payments are for initial purchase in year 1 only, and are not required after auto-renewal for year 2 for members who go to monthly memberships.
16. How do the monthly payments work in the first year? How much are the monthly payments?
- Approximately 30 days after your initial purchase, then again every month for 10 more months, your credit card will be automatically charged the monthly payment as noted in your order confirmation which included a copy of your contract language. The final payment for the first year may be slightly lower to account for the division of the balance of your account.
- The amount of your monthly payment for the first year will be determined by which pass you purchased and the number of passes you purchased. If you only purchase one pass, your payments (depending on product) would be as such: (Pricing reflects current online pricing)
- Silver Annual Pass: ($219)
- 1st month down payment = $149, Month 2-11 = $6.37, Month 12 = $6.30
- Gold Annual Pass: ($299)
- 1st month down payment = $179, Month 2 - 11 = $10.91, Month 12 = $10.90
- Platinum Annual Pass: ($599)
- 1st month down payment = $289, Month 2 - 11 = $28.19, Month 12 = $28.10
- Silver Annual Pass: ($219)
17. I already have an Annual/Season Pass, but I didn’t know about FlexPay. Can I switch to FlexPay? Can I upgrade to a higher level pass now using FlexPay?
If you already purchased your Annual Pass (paid in full), we are unable to offer a switch to a FlexPay contract within your current term. This includes upgrades. While you are welcome to upgrade by paying the difference in your current pass and the higher tier pass of your choice, we cannot do so by offering FlexPay payments.
18. I purchased my current Pass on FlexPay already, but decided that I want to upgrade to a higher tier pass (Gold or Platinum). Can I upgrade and change my monthly payments?
We’re sorry, but FlexPay contracts cannot be upgraded to higher tier passes due to technical limitations. You can decline auto-renewal by using the form at https://www.universalstudioshollywood.com/cancelpass, by taking action within your FlexPay account page here or by calling 866-254-8275, and at the conclusion of your 12-month contract, purchase your desired pass under a new contract.
